1. Information We Collect

a. Personal Information: When you register for an account with us, we collect your email address, name (if provided), company name (if provided), billing information (via Stripe) and other information you submit to us.

b. Gmail Access: With your explicit OAuth consent, we access your Gmail account to perform the functions you authorize (e.g., reading email threads, drafting reply suggestions). We do not store your Gmail credentials.

c. Usage Data & Device Data: We collect non-personal usage data such as browser type, device type, operating system, pages visited, actions performed, and aggregated metrics for analytics. We also use cookies or similar tracking technologies. For more information about our use of cookies, please see our Cookie Notice.

d. Other Data: If you choose to provide additional profile information or custom settings, we collect that too.

2. How We Use Your Information

• To provide and maintain the Service, including connecting to Gmail, generating AI suggestions, billing/subscription management.
• To send you administrative communications (invoices, account notifications).
• To improve and analyze how the Service is used (for example: feature usage, performance monitoring).
• For security, fraud-prevention, and legal compliance.
• We will not sell your personal information to third parties.

3. Sharing and Disclosure of Your Information

• We may share your information with service providers who assist us (e.g., Stripe for payments, OpenAI for AI model access, Google for Gmail API). These vendors act only at our direction and under confidentiality obligations.
• We may disclose personal information when required by law or legal process, to enforce our Terms of Service, protect our rights or users, or respond to security incidents.
• In the event of a merger, acquisition or sale of assets, your personal information may be transferred as an asset of Relay AI; you consent to such transfers.

4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels and similar technologies to collect usage data and deliver analytics. You may be able to disable cookies via your browser settings, but that may impact your use of the Service. For more details, please see our Cookie Notice.

5. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you the Service, comply with our obligations, enforce our rights and meet applicable law.

You may delete your account and data at any time via your account settings or by contacting us at privacy@userelay.ai. After deletion, we will remove or anonymize your personal data within a reasonable time, except for data we are required to retain (e.g., billing records).

6. International Transfers

We are U.S.-based (Delaware, USA). Your information may be transferred to, stored, and processed in the United States or any other country in which we or our service providers operate. By using the Service you consent to such transfers.

7. Your Rights

Depending on your location, you may have rights regarding your personal information such as the right to access, correct, delete, restrict processing or object to processing, or receive a portable copy of your data.

To exercise your rights, please contact us at privacy@userelay.ai.

8. Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information. However, no system is impenetrable and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to persons under the age of 13, and we do not knowingly collect information from anyone under 13. If you become aware that we have collected personal data from a child under 13, please contact us and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via your registered email address or by posting a notice on our site. Your continued use of the Service after changes indicates your acceptance of the new policy.

Last Updated: November 6, 2025

11. Contact Us

If you have any questions about this Privacy Policy or the Service, please contact us at: